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Volgo

Privacy Policy

Last updated: October 8, 2026

Legal pages are provided in English; the English text governs.

Who we are

Volgo (“we”, “us”) provides live transcription, translation and AI summaries for in-person talks and events. Questions about this policy: ops@volgo.ai.

What we collect

  • Account data. Your name and email address, and — if you sign in with Google — the basic profile Google shares with us. Hosts, co-hosts and speakers all need an account, because their words are transcribed and attributed to them.
  • Listening without signing up. You can listen to an event, read its captions and ask questions without signing up. Your device keeps a random identifier so the event can tell one attendee from another, plus the first name you type — which the host sees beside the questions you ask. To receive captions your device may also be given an anonymous session: it holds no name and no email, and it is deleted automatically within a few days.
  • Event content. Events you create (title, speaker, city, schedule, cover image). The words of the people holding the microphone (host, co-hosts, speakers) are transcribed and translated live so the room can read them — and are stored, attributed to the speaker, only if the host chose “Keep full transcript”, which is also what produces the event summary. With that choice off, nothing anyone says is stored: no recording, no transcript, no summary. Every recorded party is shown a notice before a kept event starts.
  • Chat. Chat translates a conversation on one phone. While it listens, what people near the phone say is sent to our AI providers to be transcribed and translated, and shown on that phone. We never store Chat audio. Unless you choose “Keep full transcript”, we do not store the transcript either: the conversation disappears when you leave the page or start another chat. If you do choose it, the transcript, a summary and a task list are kept on your account until you delete them, and the notes are emailed to you. Either way we keep a billing record of each chat — when it ran, its quality level and number of languages, the minutes used and the credits charged.
  • Questions and feedback. Questions you submit to an event (the text and the name you give), and any feedback you send us, including voice notes if you record one.
  • Technical data. IP address and basic device information, used for rate limiting and abuse prevention. Creating an account and signing in are protected by Cloudflare Turnstile.

What we do not do

  • We do not record attendees. Listening stores nothing of your voice. If you speak a question aloud, the audio is transcribed in memory and discarded — only the text you then choose to submit is kept.
  • We do not sell personal data, and we show no advertising.
  • We do not make voiceprints, and we never identify anyone by their voice. Speech is turned into text and translated; that is all it is used for.

AI processing

Speech and text are processed by AI providers (currently Google, OpenAI and Mistral) solely to deliver transcription, translation, summaries and the sign-language avatar. They process it under their API terms; we do not use your content to train models.

Retention

  • Transcripts. Stored only when the host chose “Keep full transcript”, and then until the host deletes them. With the choice off, nothing is stored at all — there is nothing to delete.
  • Summaries and questions live with the event and are removed when the event or the account that owns it is deleted.
  • Voice feedback. A voice note you send us is deleted 90 days after you record it. If we transcribed it, the text is kept.
  • Account deletion (Settings → Delete account) erases your profile, your events and their content, your kept chats and your voice notes. Two things are kept. The record of credits bought and spent — amounts, dates and minutes — is kept for seven years for accounting and for settling disputes, no longer attached to your account. And your email address stays on a list used for one purpose only: so that welcome and referral credits cannot be claimed twice.

Sharing

When an event keeps its transcript, its summary is emailed to the host and to speakers; the notes of a kept chat go to the person who kept it. The email contains the summary and a link to the page; a full transcript is never emailed, so deleting a transcript really deletes it. A summary that has already been emailed stays in that mailbox, which we cannot reach. A host can additionally share a kept transcript with co-hosts (all of it) or with speakers (each sees only their own words). We use service providers to run Volgo — hosting and database (Railway, Supabase), AI (Google, OpenAI, Mistral), email (Resend), live audio (LiveKit), abuse protection (Cloudflare), fonts (Google) and the volgo.ai website with its contact form (Netlify) — each receiving only what their role requires. We may disclose data when the law requires it.

Recording and consent

Every participant the app can reach is notified before their words are captured: hosts at event creation, co-hosts and speakers when they join, attendees on the event page. The app cannot reach everyone — people who speak near a host’s microphone outside the app, or the people you talk to in a Chat, who never see the app themselves. To help with that, at the start of a Chat the phone says aloud, in the other person’s language, that it is translating the conversation with artificial intelligence and whether a recording is kept. The host or Chat user remains responsible for telling them and for obtaining any consent the law requires; some places, including Florida, require all parties’ consent.

Your choices

  • Speakers can delete their own spoken words from a kept transcript.
  • Hosts can delete an event’s transcript entirely.
  • Anyone can delete their account, or write to us about their data.

Children

Volgo is not directed to children under 13, and we do not knowingly collect their data.

Changes

We will update this page as Volgo evolves and change the date above. Material changes will be announced in the app.